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To our community friends and neighbors:

For the past 150 years, the Irvine Company has been a partner with its communities. Now, we find our communities and our Company facing extraordinary conditions, the combination of a viral health crisis and an economic crisis.

The Irvine Company remains your partner, your neighbor and your friend through the crisis period. As we have done in the past when confronted with challenges, our Company and our community will come together to care for each other.

Stay healthy and best regards.

Coronavirus (COVID-19): Health and Safety Updates

From the very beginning of this situation, our property has increased its efforts to protect all who visit and the safety and well-being of you, our guests and our employees will continue to be our top priority. As the situation remains fluid, additional changes may transpire, and we will communicate any updates as they arise.

April 24, 2020

Discussion with our community, friends and hotel guests:

The Irvine Company has always viewed our hotel and resort locations as warm community gathering places providing comfort to the overnight guest and a warm environment for community meetings and special events.

As you know, the hospitality industry, including hotel guest services in the Irvine and Newport Beach areas have been deeply impacted by the near shutdown in travel brought about by the severe health and economic crisis. Every hotel in our region has been impacted and many have closed, including the nearby Disney hotel which closed weeks ago.

Throughout this period, the Resort at Pelican Hill has remained open as a benefit to the community. We are proud to say that we have been able to serve our guests in a responsible manner during this pandemic period maintaining strict health and safety guidelines.

As we continue to receive guidance from the CDC and our State and local public health officials, it is clear that the hotel industry will evolve into a new level of hotel guest expectations and service.

The Irvine Company is utilizing this slow period of reduced demand to plan for the future. This future planning may include the repositioning and reimagining of our hotels with a focus on delivering a first-class clean, safe and healthy environment for our local communities, our guests and our hotel service personnel.

The Irvine Company is planning to reopen the two hotels with quality improvements and modern features in the near term and we look forward to the day of welcoming back our friends, community members, hotel guests and hotel associates. We will stay in touch with you and the community.

Stay healthy and best regards.


March 31, 2020

As you are undoubtedly aware, the concerns and travel restrictions resulting from the coronavirus (COVID-19) have had a devastating effect on the hospitality industry. Similar to many of our colleagues, we have made the difficult decision to temporarily suspend all operations at Fashion Island Hotel, with the hope and expectation for us to re-open as soon as it is safe to do so. We will continue to monitor and evaluate the situation and communicate updates. Our website remains available for future planning, and we look forward to welcoming you back to Fashion Island Hotel soon.


March 18, 2020

The Orange County Health Officer has instructed the county to close all dine-in restaurants, bar options and public gatherings. Please be aware that effective immediately the following areas of the Hotel will be closed:

  • The Spa at Fashion Island Hotel
  • Oak Grill
  • Aqua Lounge
  • Pool & Fitness Center
  • Island Club

The following dining options are available to guests:

  • Market Place
  • In-Room Dining

 


March 12, 2020

Dear Guest,

We recognize that you may have concerns or hesitations about traveling due to the latest news and information about COVID-19. On behalf of Fashion Island Hotel, I would like to share with you some of the steps we’re taking to assist our guests, clients and employees during these uncertain times.

First and foremost, please know that the safety and well-being of our guests and clients continue to be our top priority. From the very beginning of this situation, our property has increased its efforts to protect all who visit us. These efforts include:

  • Additional cleaning procedures in all areas of the hotel, including increasing the frequency of these cleaning routines with an emphasis on all high-touch areas.
  • Placing hand sanitizers in key areas around the property, including our lobby, meeting spaces, and other public spaces.
  • Educating our employees on the steps they should be taking to keep themselves safe and healthy, including the expectation to stay home if they don’t feel well for any reason.

We also regularly monitor updates from the CDC and the Orange County Health Care Agency, and are prepared to respond quickly based on their advice and recommendations.

According to the Orange County Public Health Care Agency, the risk of infection to the public in Orange County is believed to be low. Indeed, we are pleased to welcome guests to our hotel and our restaurants.

We understand the uncertainty brought on by current events and the hesitation you may have when booking a new reservation or when deciding whether to keep an existing reservation. To provide additional peace of mind, please note the following, applicable to all leisure travel reservations:

  • All current and new reservations made directly with the hotel for stays through April 15, 2020, can be canceled without penalty up to 24 hours in advance.
  • For reservations made via online travel agents or other third party travel professionals, please contact your booking provider for information on their policies.
  • For reservations made as part of a group booking, please contact your meeting organizer for additional information on the event.

We encourage you to call us with any questions or concerns you may have at 1.877.591.9145.

Thank you for your support and loyalty. We look forward to welcoming you as our guest soon.

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We’ll See You Again Soon

We have made the decision to temporarily suspend operations at Hotel Irvine with the expectation for us to re-open in the future. As we continue to receive guidance from the CDC and our state and local public health officials, it is clear that the hotel industry will evolve into a new level of hotel guest expectations and service.

If you have questions regarding an upcoming reservation or event or need to cancel, please call us at 877.591.9145 or email us reservations@fashionislandhotel.com.

Stay healthy and best regards.

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